Informativa sulle spedizioni

Shipping Policy

Effective date: July 29, 2026

Order processing

In-stock orders are normally processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. During major promotions, holidays, or unusually high demand, processing may take longer. Any material delay will be communicated when reasonably possible.

Shipping destinations, total delivery times, and rates

The estimates below are total delivery times from order placement and include the normal 1–2 business day processing period. Available methods and the final charge are shown at checkout based on the delivery address, product, and current carrier availability.

Destination	Standard shipping	Expedited shipping
United States	4–7 business days total — Free	2–5 business days total — $9.99
Canada	4–7 business days total — Free	2–5 business days total — $9.99 when available
United Kingdom	4–7 business days total — Free	2–5 business days total — $9.99 when available
Germany	4–7 business days total — Free	2–5 business days total — $9.99 when available
France	4–7 business days total — Free	2–5 business days total — $9.99 when available
Spain	4–7 business days total — Free	2–5 business days total — $9.99 when available
Italy	4–7 business days total — Free	2–5 business days total — $9.99 when available
Japan	4–7 business days total — Free	2–5 business days total — $9.99 when available
Other available destinations	Availability, total estimated delivery time, and the exact charge are displayed at checkout before payment.

Tracking and shipment confirmation

When tracking is available, a shipping confirmation email will be sent after the order leaves the fulfillment facility. Tracking may take up to 48 hours to show the first carrier scan.

Customs duties and taxes

Import duties, taxes, brokerage fees, and customs charges may apply to international orders. Unless checkout expressly states that these charges are included, they are the customer's responsibility and are collected by the carrier or local authority. Customs processing can affect delivery time.

Address changes and delivery problems

Customers are responsible for providing a complete and accurate delivery address. Contact support@haisstronica.com immediately if an address is incorrect. We cannot guarantee changes after fulfillment begins. If tracking shows a delay, loss, or delivery problem, contact us with your order number so we can investigate with the carrier.

Split shipments

Items in one order may ship separately because of inventory location or package size. When this occurs, you will not be charged additional shipping beyond the amount shown at checkout.

Lost or damaged packages

If a package is lost or arrives damaged, contact us as soon as possible with the order number, tracking information, and photos of the package and product when applicable. We will review the issue with the carrier and provide the appropriate remedy.

Company and Contact Information

Legal company name: AIGREEN TRADING CO., LIMITED
Registered address: FLAT 1512, 15/F, LUCKY CENTRE, NO. 165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG
Phone: +1 210 915 5853
Email: support@haisstronica.com